I have been contacting live chat or support every 1-2 days for the past month because of a site outage or problem. I have your highest plan with over 100+ accounts, and I have to say I am very disappointed with the service. Who can I contact about a refund or credit for my service. I hate to vent publicly but it seems this is the only way things get solved. I’ve already stopped using you for all new clients but have many important ones that are still on your service. Please advise.
Today’s error is on teamcanadatourism.com:
A connection was successfully established with the server, but then an error occurred during the login process. (provider: TCP Provider, error: 0 - The specified network name is no longer available.)
Still using the 173.0.136.201,XXXX port and IP for connection? that is the only place that error occurs, and it SHOULD NOT be used for websites. It is ONLY FOR management purposes.
Use the mssqlXX.resellerdomain.com or IP address directly from websites, if you don’t this will keep happening and there is no way around it, but if not using it for websites the impact is minor and the fix is fast, but we don’t want people using it for website,s in fact I may take one clients suggestion not and firewall off that server from access internally simply to prevent people from using it for their sites. It kills the connections for people wanting it for management.
I have mentioned this to you multiple times now and if it isn’t changed to the correct setting, it is going to keep happening.