Reseller client support

Pre-Sales & FeedBack Pre-Sales
1

Just wanted to understand how I can run support for my clients. I am looking at signing up as a reseller and have around 50 domains. If I wanted all clients to be able to log trouble tickets am I right in assuming they all need user accounts? Is there another way of doing it?

How does it work if I get Jodo to handle my support?

thanks

David

2

Hi, that’s correct.. each customer would be one user account. If you have multiple customers on a single user account, we have no objection to that but all these customers would see support history of that account.

http://www.jodohost.com/anonsupport.asp details how its handled