Reseller Helpdesk

Customer Support Customer Only Discussion
1

Is it just my login, or can people access other reseller’s support queues, read calls that have been logged, and I even got as far as writing a reply (I didn’t click send, as I didn’t want to cause any trouble)?

I’ve just come across 6 other resellers in my reseller helpdesk control panel, and, along with the Microsoft bug when using SQL Server Management Studio Express, I could find out many more.

People could do major harm with the above info, and bring down resellers if people started letting on that they are resellers, and that everything was done through JodoHost.

Should this be allowed / enabled!?

2

This is a bug and the listed ones are dead queues.
Can you still PM me your helpdesk login info(with some temp pass) to test?
As soon as we move to cerberus 3.2, i’ll have their support fix it.

3

tanmaya, I’ve sent you the login details.

How do I go about creating a new user for my reseller helpdesk?

Thanks.

4

Thanks. Will look into it in next 24 hours.

Please create a ticket with your anonymous helpdesk details and expected username/pass. They will do the needful.