I don’t know what the delay is on this ticket but this is a new client and she has contacted me serveral times through the days. This as been going on since the Hsphere move over a week ago.
Site Studio is showing a Generic error and most of her pages she built are now gone. I have asked support over and over what is going on. They fixed part of it then errors started showing up under edit and her pages starting losing information.
Support basically told me to ask her to redo her site, Im not doing that, it was hard enought what she did. I need a answer whta is going on and how much longer?? And I sure hope you guys have site studio backups as I suggested to support over 4 days ago, when info started missing.
This happen to another client when Hsphere was moved a couple months ago and I can’t remember who fixed it. So now I will probably have to credit this client time and the risk of losing her, which is money out of my pocket.
I have asked support several times to give this ticket to Tanmaya and they told me he was on leave, I see he is back now and have Emailed him. IF he fixed this and support didn’t make him aware of this, You will be getting a phone call from me. There is no excuse I asked server times to get him this ticket when he got back.
I need to know a.s.a.p what is going on???