Serious Mail Problems

Customer Support Customer Only Discussion
1

I’ve already replyed to this ticket #ZXP-57281-525 but I’m posting this here because I can’t reach the webchat and I’m about to lose my customer again.

One of my customers uses mail service a lot. I’ve moved them from another host because they were having problems there, and now since they are at jodo’s servers there’s been problems like like 4 or 5 times already.

These last few days, after the mail servers upgrades it got worse. I’ve been reported that mails have huge delays every day before, but now more than ever, yesterday was like 6 hours delay. And they even get errors when trying to send e-mails.

I need a solution, I need a transition to another mail server without losing information. Please let me know how to proceed.

This account is setup with a mail relay going from mail2 → mail.

If any current reseller knows how to make this transition please advice me.

Thank you very much!

2

Mail1 seems to be having a few timeout issues a couple of times each day. By timeout, that means you cannot connect via POP3.

This is not affecting the ability to receive email and no email is being lost.

Tanmaya is working on this issue. The upgrade has nothing to do with it, we just added processing power. However we did enable additional spam checks and we are looking into that

3

I’ve been noticing 3 to 5-hour email delays here as well; just got a new batch in…Feed that mail server some roughage! :tongue:

4

We have taken care of the delay problems mostly and working on timeouts now.