I really don’t know what you guys are doing to the servers, but im fixing to lose a very big long term client. I have put mutilple tickets for the same reasons for over 3 months.
Web9 continues to give us premission errors over and over, parts of the script are also disappearing slowly ( HTML tools etc. ) the script is falling aprart from no tweaks on our part, we have done nothing to it since Jan.
Im not sure what you guys are doing but it needs to be fixed, now I have to test on cluster 2 to hope it fixes all these issues, you guys are doing something for these changes to keep happening and premission errors to keep happening and tools to start disappering.
Everytime my client goes to work on cart he gets new permissions errors that were not there before, then he has to call me and wait for support to fix it.
Please advise this is a on going issue that is getting worst???
its the ongoing ticket we talked about last week with the HTML tools disappering. But its not just that, now the F&Q section don’t work properly, and permissions errors on pages show up that were not there before, and if I can’t change the permersion I have to ask you guys.
Will cluster 2 be better?? Im in the process of checking this??
I have got to do something, this cart use to work fine.
It doesn’t says anything about the permission error since the last response from me. Can you please update it with steps on how we can see these new permissions errors?
Please explain what was the issue and how you fixed it.
You can always create a duplicate cart by moving content/db to any of your cl2 account. Run it on a sub-domain/third level domain there, do necessary config changes that will be enough to bring this test cart up, and see if it helps.
I agree with Webdesign - thesameproblems happen again and again - for example awstats is not working for many if not all new domains on windows server and when i credit my client account /add funds/ - clients don’treceive confirmation by email and call me to ask why is this. This problem was solved many times but it apears again and again. I am 99% sure this things happen due to “great” control panel Hphere - for which we pay 6$ for every acc/year.
WebD is not talking about the same problems as you have indicated and probably he has already managed to fix the original problem by now.
While there is a perl path bug in Hsphere that caused Awstats to not display in some cases, I’m still not sure what you mean by notification on adding funds?
By adding funds I mean when I credit client account - for ex today I credited 2 of my client’s accounts - the first one received confirmation by email but the second one - not. However I plan to use external billing software maybe WHMCS. My clients doesn’t like Hsphere at all - just like me.