Servers and CRE Loaded

Customer Support Customer Only Discussion
1

YOu guys have got to be doing something to the servers. Again all HTML tools and some other stuff inside the CRE Loaded admin panel have disappered.

I even did 2 fresh installs still missing. Something is being done somewhere for this to happen. And over time the whole cart keeps breaking.

I have spent all last month and I mean tons and tons of hours tyring ot fix this and someting is happening on the servers for this to happen. I have done every test possible to pinpoint where its coming from and also on many many different severs in my cluster 1 and 2.

I need someone to advise me on this and are other clients using CRE seeing the same issues???

I need to know what is causing this and if it Hsphere, Servers or what is it. My cleints are getting fed up there carts keeping breaking, and its just not 1 domain its all domains using CRE on different servers.

2

I have a feeling it is simply apache, they are doing web uploads right?? It uploads as nobody and gets changed nightly to the FTP user PROPER permissions.

3

No uploads, the cart just breaks. I did 2 fresh installs last night both installs things are missing out of the admin panel including HTML tools funtions.

If I do get the hTML tools to come up they will disappere over time. I just dont get it very frustration if you knew the hours i spent tyring to pinpoint these issues.

It does it on all the servers linux and all my domains, so its not a domain or particial server.

4

I have support tickets in at CRE also because a cleint as purchased a upgrade adn they have never seen this issue or gotten complaints and unheard of.

Could it be Hsphere i need to find a cause.

5

Do a fresh install and provide me the URL where it is working. I’ll manually reset permissions the way it is done by the nightly permission reset script and we can see if it breaks the install.

6

Where you want me to send it?

7

You have posted just after Tanmaya left shift, for the next 2 days he is still on night shift(India, US daytime) and you will need to update him on ticket before 8:30PM EDT(7:30 for you)

8

Ok Thanks! Will Do!

9

Just a reminder, I still don’t have the required info.

10

Can I send to your email address??

11

Sure.

12

sent!

13

replied with a fix, right from creloaded’s own forums.

14

CRe support said they never heard of this issue which now I see was untrue. I will be contacting there support. There own owner replied to the forum thread.

I have spent hours and hours on this issue for them to care less even after we paid for a upgrade and support.

I looked in there forum last month never saw that post.

Thanks Tanmaya!