Hello,
I have an application running in a subdomain in jodohost for more than 3 years, today it started showing “Service Unavailable” message for no reason that were properly explained to me. There were no difference in the use of the application today, compared to precedent days and months.
I went to chat and I was told that the site cannot be reestablish.
So my client is waiting for it to come back and I just dont known what going on
Ticket AMW-20530-726
Carol
you have multiple sites in the same pool one of them is making the crash, Manish is working to isolate the one making the problems.
First, the sites in this situation are running for years without problems, if someone is causing it to crash, it must another of your clients! Some of this sites dont even have much hits.
Second, how many hours doest it take to resolve it? My sites are down for HOURS, and nobody even cared to explain whats going on.
The answer I got in the ticket seem like your support staff is high or something, because It really makes no sense! I feel ofended that your staff dont care to even tell the client whats happening
Look at answer I got in ticket:
[I]I checked and ll sites are updated in last 48 hours. I moved all them in one pool so it will not effect other domain on server.
Feel free to contact us for further assistance.[/I]
What is he talking about? I should update my sites?
Some of your pages are updated in last 48 hours. I moved your all 5 domains in single pool. Only your domains dedicated application is crashing in every 1-2 min.
Actually the site you said was causing the crash was NOT updated last 48 hours, I really didnt buy your explaination
Actually none of this sites were updated in last 48 hrs, only database data and things like images were changed, It seem to me you just dont know the reason!
you have 5 sites in the same pool, it is the only one crashing, so therefore something among them is crashing. It isn’t out job to know exactly why this is happening, but when it is to prevent it from hurting others.
At first only ONE site crashed, and after 30 min and my complaints, another 4 crashed. Its obvious you guys made the other 4 crash in your tests. If the 5 were in the same pool all would crash at same time… really the more you try to explain the more it shows the lack of control, there is an external reason to what happened and Im moving my important clients from win 10 right away!
It seems you upload some new files. I can see pools are not crashing now. I placed FTP logs in your FTP root. You can check it that some files has been uploaded in last some mins.
No files with codes were uploaded, you are joking me. You should show respect for your clients, you dont even know what youre talking about
Its a shame your company dont want to invest in staff, there is only one person that knows about windows admin in you company, its a shame
I just made a backup of the site, because Im afraid of jodost, and MANISH sended me a FTP log with the files I just downloaded!!! He is brilliant!
I just made a backup of the site, because Im afraid of jodohost loose my files, and MANISH sended me a FTP log with the record of the files I just downloaded!!! Is this a joke?
whats the relashionship between downloading pages of the site and making it crash??? Is JODOHOST a virus?
Log file have entry for uploading and downloading files. Please check it closely. I just updated your ticket with screen shot which is showing file time stamp has modified just 2 hours ago. several files has been modified, i just send you one file screen shot.
The site crashed about 7:10 am and after that I have downloaded files myself to get the site to move it to another server, the site WASNT EVEN ONLINE when it happened, and if the site was not online no page could have been executed. If I sent some files for mistake, its because I was nervous tring to get my site, but the pages sent were equal the one already there.
So what you are saying its about the dummest thing I ever heard, please notice, THE SITE WAS ALREADY DOWN WHEN I DOWNLOADED/UPLOADED FILES. The site was already down before I even turn my computer on.
The site took 3 Hours to get back online, Im until now I just have been torture with the dummest affirmations from people that just dont know what they are doing.
Please see what is being said, the pool is started and crashes, the site/pool IS online and crashes within 1-2 minutes, the pool was even recreated and it continues to happen. No other clients have sites in this pool, it is only your sites.
‘Service unavailable’ means the pool is going to a stopped state, this doesn’t happen simply on its own.
Also you should check as there are many page edits to ASP pages since the 20th, and they aren’t just DB and images.
I think its misterious what happened, it could be a IIS BUG because I really dont have any script that self-execute every two minutes that could cause such a think. I checked site log for the pages that were executed before the site went down and it seems to be the files that are usually used. But Ill double check last asp files alterations, that were made last week.
I really would prefer to hear “we are not sure what happened” than hear absurd afirmations and get ftp logs from files I just downloaded two hours ago, because obviously it did not cause this problem, since the site was already down when I turn my computer on in the morning.
What I know is the sites were unavailable for more then 3 hours and during that time nobody were polite enough to even tell me what happened and if there was a solution. Im a client of Jodohost for 6 years and this was a bad experience, since I didnt have this problems before Ill keep the sites in Jodohost, but I really hope I dont get to be ignored again in the future.
Anyway, Thank you Stephen and Manish, Im too tired to discuss it longer, have a nice day