Site Down

I submitted a ticket but also wanted to post here that one of our sites, massermanphotography.com, has been down all day today.

Also, none of my tickets that I create about this issue are showing up in my ticket log in either open or closed tickets. Can someone look into this? My client is emailing me asking for an update.

massermanphotography.com is working fine.
Please let us know ticket no. you opened.

I posted this 3 days ago. Since then it has been fixed. Thanks.