I have a client that has used Site Studio for many years and some time in the last 2 weeks they stopped getting email from their website feedback form. I lodged a trouble ticket (AMN-31616-302), but we seem to be going in circles as they don’t answer my questions, but keep on repeating that SMTP authorisation is required. I appreciate that SMTP authorisation is the approved method of sending email from a web page, but Site Studio has no way of supporting that. Instead it generates code that posts the form data to a server (apparently the CP server):<form name="questionary" action="http://173.0.129.1/studio/servlet/psoft.customform.CustomForm" method="post">I have no idea what happens on that URL, but surely the appropriate action is performed there (including SMTP authorisation if required).
I haven’t heard from the help desk since I updated the ticket over 30 hours ago. I have also sent an email to the Jodo Management helpline, but to date I have not received a reply. The client is understandably very upset that the issue has not been resolved, and it’s affecting my reputation.
The client is in the process of having a new website built, which will solve many problems, but it may be a few months until that is completed. In the meantime I need a solution.