sites down - tickets not showing in helpdest

Customer Support H-Sphere Reseller Hosting
1

Hi I tried to put in a ticket ( a couple of times) in the reseller help desk as instructed in the network status forum post, but the tickets are not showing up there at all even tho no error message is generated

anyway, all my sites using:

are down, no ftp, email or anything, thanks, megan

2

Some resellers are down due to an IP issue. Will be resolved in under 30min.

3

this issue has been fixed. I applogize for the extended outage for the few of you resellers