I keep having sites get set to 0 MB disk quota which usually causes some sort of problem, including sites going offline. In these cases, I can’t reset the quota via the customer’s control panel and I have to open a ticket.
Is this problem likely to be resolved once all the migrations are complete? Or, is the some chance that you can put into place a permanent solution?
(I’ve asked the same questions in my tickets. But I never get an answer.)
Tim
Thanks for bringing this matter to attention. I’ve noticed the same thing happening to my clients’ accounts from time to time. The effects are quite unpredictable. It happens often enough that if a client reports a strange problem with their website, it’s the first thing I now check.
It’s always been fixed promptly when I open a ticket, but it would be nice if the problem could be solved once and for all.
My individual sites were finally fixed after a 12-hour wait. But there was again no mention of the larger issue of this problem recurring regularly. So while I consider this specific issue fixed for these specific sites, the larger problem has not been solved.