slow download speeds

Customer Support Customer Only Discussion
1

Hi all out there.

Today and last months I see sometimes very low (but stable) downloadspeeds on win22.
For example, I am testing right now: 8-feb-2008, between 20:00 and 21.00 GMT and the maximum download speed I can get is 54kbyte/sec.
I tested on multiple domains on win22 with filesizes above 20MB.

When I download from microsoft, vmware or whatever fast commercial site I get 1500kbyte/sec or more.

Ok, I know that 1500kbyte/sec is quite fast (15Mbit), but I expect at least to get a stable file download of 300kbyte (3Mbit) a second.

Any experiences from other resellers?

Thanks for your input,
Jan-Pieter

edit:
On win26 and web5 throughput is around 300kbyte/sec, so issue seems only related to win22.

2

we have another ticket on this and I can’t duplicate it, they say only http is slow, they have great speed on ftp but not http
as I said can’t see the same issue in my testind from dsl or mobile broadband.
let me know if ftp is faster for you.

3

Stephen, I tried also ftp-download: ftp from win22 runs normal at 300kbyte/sec. Download from http is still limited to 50-65kbyte/sec. (It starts a bit faster, but slows down in a few seconds.

I tried from different ISP’s and different physical locations, but the problem with http remains the same. Some limit in IIS ?

I am sure you can reproduce it, use the following download-link: http://www.pauwenburg.nl/JP/testfile.15MB.bin

Thanks for your good work!
Jan-Pieter

4

I am getting 482 to 650kb/s on my DSL and 80-230 on my EVDO broadband(it varies more due to current tower I am on while driving)

If you could get a tracert on one of the servers working well for you, and one to win18.

5

I don’t see a difference in traceroute win22 (with bad http-download) and win26 (with good http-download). But maybe I am overlooking something?

[SIZE=“1”]
win22-traceroute:
1 2 ms 1 ms <1 ms fritz [192.168.1.1]
2 11 ms 10 ms 14 ms lo0.ar5.ams3.network.solcon.net [212.45.33.129]
3 11 ms 10 ms 10 ms vlan501.crs1.ams2.network.solcon.net [212.45.33.114]
4 10 ms 10 ms 10 ms vlan200.crs1.ams1.network.solcon.net [212.45.33.65]
5 10 ms 11 ms 10 ms ge-2-3-0.104.ar1.AMS1.gblx.net [64.214.174.225]
6 122 ms 121 ms 122 ms te2-1-10G.ar1.MIA2.gblx.net [67.17.108.90]
7 121 ms 121 ms 120 ms INTERNAP.Tengigabitethernet2-2.ar1.MIA2.gblx.net [64.212.16.166]
8 122 ms 121 ms 121 ms border5.pc1.bbnet1.mia003.pnap.net [69.25.0.13]
9 129 ms 128 ms 128 ms webhosting-9.border5.mia003.pnap.net [216.52.162.66]
10 129 ms 129 ms 128 ms 64.71.225.26
11 128 ms 128 ms 129 ms 204.14.108.3

win26 traceroute:
1 1 ms <1 ms 1 ms fritz [192.168.1.1]
2 22 ms 15 ms 10 ms lo0.ar5.ams3.network.solcon.net [212.45.33.129]
3 10 ms 10 ms 11 ms vlan501.crs1.ams2.network.solcon.net [212.45.33.114]
4 11 ms 10 ms 10 ms vlan200.crs1.ams1.network.solcon.net [212.45.33.65]
5 10 ms 11 ms 10 ms ge-2-3-0.104.ar1.AMS1.gblx.net [64.214.174.225]
6 122 ms 122 ms 122 ms te2-1-10G.ar1.MIA2.gblx.net [67.17.108.90]
7 121 ms 122 ms 122 ms INTERNAP.Tengigabitethernet2-2.ar1.MIA2.gblx.net [64.212.16.166]
8 120 ms 121 ms 120 ms border5.pc1.bbnet1.mia003.pnap.net [69.25.0.13]
9 129 ms 128 ms 128 ms webhosting-9.border5.mia003.pnap.net [216.52.162.66]
10 129 ms 129 ms 128 ms 64.71.225.26
11 128 ms 128 ms 129 ms 64.71.235.51
[/SIZE]

I also tried a download of http://www.pauwenburg.nl/JP/testfile.15MB.bin with a shell-script from web5.jodoshared.com This resulted in a download with an average of 6,38MB/sec. At the same time I downloaded from the internet (Europe) and there the limit is still 63,5kB/sec.
This proves (in my opinion) that the problem is not related to win22, but probably to a router or firewall?

Very very strange…

6

It could be a router or firewall, but certainly not one in our network. I am still checking into this at a number of levels.

7

this has troubled me ever since we became customers, but i thought it was normal, and not only for Europe. It would be very nice if I could upload and download files faster than ~50kbs as it is now…

8

i’m getting 30 d/l’ing that .bin

i noticed slow d/l speeds on win6 also i believe.. not that slow though.

it was win6 or win2… :confused:

9

I get the feeling this is outside jodohost’s control. What are other options to enable higher speeds for us outside Americas?