SMTP connection problems on mail2

Good_Oyster · January 8, 2007, 8:32pm

Customer whose account is on mail2 (relay to mail4) cannot make an SMTP connection. Anyone else having problems?

Ranjan · January 8, 2007, 10:08pm

We have stopped mail replay servers. So you can turn off relay option under hsphere control panel for domains.

Good_Oyster · January 8, 2007, 10:31pm

OK, if I turn off relay will that fix the SMTP connection problem?

Ranjan · January 8, 2007, 10:48pm

Hello,

Can you open a ticket with domain name which one getting SMTP connection problem. We will update you in your ticket.

Good_Oyster · January 8, 2007, 10:56pm

Ticket opened already. Please see Ticket ID CQR-41513-703

Ranjan · January 8, 2007, 11:04pm

Your ticket already replied.

Good_Oyster · January 8, 2007, 11:13pm

Ticket was replied to but problem wasn’t fixed. I have reopened the ticket and asked that you be given the info.

Stephen · January 8, 2007, 11:25pm

The problem is that your IP is in the spamhaus PBL, we are checking on this and working to resolve it.

Good_Oyster · January 8, 2007, 11:28pm

Any idea why this affects only mail I try to send from a particular account?

If I send email using any of my other Jodo accounts, there is no error, no Spamhaus message, everything works fine.