On facebook about it. I call him out a bit directly, it is totally false. Did I handle it wrong? I really don’t like calling a customer a liar, but it s the most direct way to put a stop to totally false claims.
https://www.facebook.com/pages/JodoHost/211322004265
I know that we have issues sometimes, I know techs reply with a lack of info or wrongly sometimes, we work to correct those issues and make things better for all, but when there is an intent of malice in comments to me, I can get a bit defensive.
Am I wrong to reply that way?
Luckily most people reading that will immediately see that Leo is really out of his league.
Nothing he said made much sense, and he was obviously leaving WAY more out of his story.
Honestly, I think the courage to leave a post like that up, and address it head on without any ambiguity, is absolutely the best thing to do.
Let people have their say, but call them out when they are wrong! There is absolutely nothing wrong with that, and it helps to build a sense of trust and honesty.
We all know things go wrong, circuits blow, etc. - it’s how you deal with those issues that sets you apart!
Thanks, I would actually prefer to leave that there because it shows we do handle things as well. I dont censor things here on the forums here, I allow complaints, and address them. Only things deleted are the numerous spam bots, many many a day banned, using the anti spam for every one that posts there are 12-20 banned. The very thing this guy is complaining about, I battle here daily and don’t at all hire them to post their garbage, it wastes my time!
look out, I am paying you and other customers now! :rolleyes:
Maybe I should check the budget allocation for this item…oh wait, we don’t have any such payments, so that is $0.
I’m cashing my check and going out to lunch today! Woohoo!
(Good thing it’s in the fridge already…)
I’ve got a question - do you know if Jodo ‘bought’ (or something like that) a small hosting company called 1PlanHost a long time ago? I think that was one of my first hosting accounts, and I think that’s how I ended up here…wow, getting old and forgetting things now!
I cannot say, there was a year without me here, then I joined in, it is possible in the first year, or even the 2nd where I was more just a tech, that we did purchase another.
Thank you for your words there.