I’ve placed the last 2 tickets http://resellerdesk.jodohost.com/support/index.php
None of them are showing up though i recieve the email confirmation they are not in they list at cerberus.
What was your ticket ID on system email reply?
Ticket ID: ILY-92966-806
Ticket Subject: CGI Error
ADT-96395-490: test
tickets are there but it looks like email address using is new/different and not synced to account settings, or at least prior ticket desk checked, so it is not showing.
Tanmaya will fix this first thing wednesday, it made a bit of a mess.
Placed ticket Ticket ID: CRX-44913-159 about 20 mins ago & still not showing up in cerebus.
This is the first ticket since my last post on the matter.
Good news on this is in the next months we’ll be totally revamping the ticket desk, making this current one read only for historic research purposes.
This cerberus has served us well, it is the old XSP system which they dropped with the 4.0 series, and really didn’t support anything like it again till the 5.x series which doesn’t have a direct upgrade available. This forces us to restart anew, but I am not sure that is a bad thing considering this one is missing quite a few features that would be most valuable to us in the long term.
still waiting for this. I still have no way to veiw,create or access tickets except via email to techsupport.
We planned to have it up after migrations.
Will be a big change when it happens as users will have to register new accounts, but will be worth it I think 
We have considered setting up something sooner, but we already have 2 major helpdesks and having 3 would be a real pain.
We will merge VPS/dedicated, and shared into one place, and anonymous may or may not be there, it depends on the functionality being better than current, as now there is no distinction to techs when answering anonymous which we really want going forward.