just seen another spelling error on the reseller.asp page
24x7 Anonymous support for your clients is an optional service. You’d be billed an additional $0.50/month per each account you host under this service. It is strongly recommended resellers opt for this service. For more informatiom, visit this page.
I’ve mentioned this before in the livechat but I guess nothing ever came of it. The why us section of your site has the following reference:
Superior Network
The facility uses CISCO-only routers and switches setup for redundancy and reliability. We are connected by 3 major tier-1 providers (Level3, Global Crossing and XO) which ensures 100% network reliability. This translates into faster downloads and better reliability for our customers
And I’d assume you wouldn’t want to be affiliated with them anymore after recent issues.