SSL Certificate Installation

Customer Support H-Sphere Shared Hosting
1

I recently used your admin panel to request a temporary ssl certificate and CSR, then went though geotrust (via rackshack) to have it signed. I followed all the instructions and everything seemed fine, then I updated my SSL, but when I try a secure connection to my site it says:
This Certificate Cannot be Verified Up To a Trusted Certification Authority. It also says that the name on the certificate doesn’t match the site, but they’re the same i.e. blahblah.com.

Should I just wait a bit for it to update? My only concern when I signed up was after generating the CSR and Temporary Certificate and hitting submit, the screen didn’t change. Everything else seemed to work as it should have.

2

When you got your temporary certificate, you would have also got your CSR and Private key. When installing a real certificate, make sure you enter the same CSR, Private key and of course the certificate GeoTrust generated for you.

3

Now the only error is that the name on the certificate is invalid or doesn’t match the name of the site.

4

[QUOTE=Yash]
When you got your temporary certificate, you would have also got your CSR and Private key. When installing a real certificate, make sure you enter the same CSR, Private key and of course the certificate GeoTrust generated for you.
[/QUOTE]

I have those, but can’t tell where to put them. When I go in to edit it, I can only click one submit button for one thing at at time.

5

[QUOTE=avtv1]
Now the only error is that the name on the certificate is invalid or doesn’t match the name of the site.
[/QUOTE]

But it works when I leave off the www from the address. Seems like it should work both ways.

Hmm.

6

Please open a ticket. We need to know alot more

7

[QUOTE=avtv1]
But it works when I leave off the www from the address. Seems like it should work both ways.

Hmm.
[/QUOTE]

I’ve always been under the impression that the certificate had to match exactly the domain you planned on using. ie: blah.com is not the same as www.blah.com . When I’ve worked with certificates before, the company wanted a separate domain just for SSL traffic so we submitted secure.blah.com for the certificate.

8

Well, I started wondering about this so I just checked GeoTrust’s instructions for generating a CSR.

Common Name

The fully qualified domain name for your web server. This must be an exact match.
example: If you intend to secure the URL https://www.geotrust.com , then your CSR’s common name must be www.geotrust.com .

So, I think with your present certificate, you’ll need to leave the www off the url.