I was just wondering what the support plans are at Jodohost for the “hit by a bus” analogy for Stephen? He seems to be the main contact for all server issues I am jsut curious what other support staff are in palce that also do his roll.
I get hit by a bus daily, walking in Miami is a dangerous thing.
Oh sorry, there are actually others that can do my job as far as tech side, I am the primary physical contact here in Miami, but I do have backups, they just respond a bit slower and live further away.
Are there local as well as remote backup techs?
Just want to be sure of the system Jodohost has in place as are looking to move a number of domains here possibly from 1and1 (worst support ever).
We have techs in India and here, I AM the primary tech here, but we do have backups and backup plans.
There are other techs in Miami that we rely on when Stephen is on vacation or not around. Stephen only shifted to Miami 4 or 5 months ago from Texas. Prior to that we had contracted arrangements for NOC techs to take care of emergency issues. We still have that arrangement in place.
Thank guys, I assume this was the case but just wanted to confirm.