Stupid newbie question

Customer Support H-Sphere Reseller Hosting
1

I did this once before at my other (soon to be former) reseller host, but I can’t seem to figure it out now.

My service domain is going to be skypanther.info. That’s registered at GoDaddy and the DNS servers are set there. That’s what I signed up here with as my service domain.

Now, which control panel controls that web site? I don’t see it in my reseller panel or service domain panel. I know I’m just being blind here.

Help?

Thanks,
Tim

2

you need to set the nameservers at godaddy to point to hsphere/ these servers

then within a control panel use the add domain feature to add a domain into the sysstem, then when propergated it will be ok.

3

[QUOTE=Emagine]
then within a control panel use the add domain feature to add a domain into the sysstem, then when propergated it will be ok.
[/QUOTE]

Thanks, I just tried creating that domain in my service account panel and I get a message that the domain is already taken. But I don’t see an option for adding a domain to my reseller panel.

Tim

4

are you tring to add the dmain within a service account or other Control panel, you dont addd it in the reseller admin account. the only ones in that account are for dns server aliases etc

5

I finally broke down and submitted a ticket. I may not have completed things because they pointed me to the “create your corporate site” portion of the HSphere docs. I tried that but got an internal error…so I’m off to submit another TT.

Thanks for your help.
Tim

6

Hi Tim…what took you so long? :wink:

Remember during registration, that for the Service Domain, there is one option that is different than the rest.
If can remember right…it’s when they ask you…do you want to:

  • Register a New Domain
  • Register an existing Domain
  • Register a stop-gap domain
  • Register a new SERVICE DOMAIN

And of course the last one is what you want.
Im not sure if I underestood you trouble correctly though…
Let me know if I can be of any help.

7

[QUOTE=Underdog]

  • Register a new SERVICE DOMAIN

And of course the last one is what you want.

[/QUOTE]

Ugh! And that’s the step I missed. … Hmm, maybe I’ll cancel my account here and start all over. Yuck!

Thanks!
Tim

PS - Maybe we should start a new thread where all we former (other hosting provider) customers can commiserate and swap horror stories! :smiley:

8

PS - Maybe we should start a new thread where all we former (other hosting provider) customers can commiserate and swap horror stories! :smiley:

hahahaha!!! :smiley: ;( :smiley: ;( :smiley: ;(

9

Skypanther, Is that resolved ?
If not, use live-chat with me and I will make sure it is fixed instantly.

10

Hi Ravi,

I think I’m set. I submitted a ticket and with some help I was able to create my service domain / corporate site.

I guess DNS is still propagating, because I can see my www but none of the others. Hopefully that will resolve itself soon.

Thanks,
Tim

11

My Pleasure !!