To send us a support ticket, login to your Hosting Control Panel and select New Trouble Ticket from following links:
Shared Hosting Customers: http://cp.jodoshared.com:8080/
Reseller Hosting Customers: http://cp.m****here.biz:8080/
Ok having a problem creating a account so logged into cp & created a tcket. But I think I have submitted this ticket to myself?
Where are the links in my admin cp? Only one could find are under ticket administration…
We need to update that for the net url, login at:
https://cp.m****here.biz
Use your main reseller username and password, am submit a ticket from there(it will automatically go to the “login” screen, don’t click to login)
You have to make your tickets from your reseller Control Panel. As you log in you are going to found following items on the menu.
" Info ResellerUser SupportCentre Billing Logout"
Choose “Support Centre” and click on “Make a Ticket”
Every ticket you submit to us is acknowledged back to confirm its receipt.
From my service account? …support center…make a ticket?
No, open https://cp.m****here.biz , and login using your reseller username and password. This is called Reseller Control Panel.
Ugh, I have more logins than I can poke a stick at.
In http://cp.mhere.biz/psoft/servlet/psoft.hsphere.CP I changed my URL to cp.mycp.com.au…which asks me to logon…are you saying I must keep the http://cp.mhere.biz/psoft/servlet/psoft.hsphere.CP to submit tickets?
If i goto url: http://cp.mycp.com.au/psoft/servlet/psoft.hsphere.CP & enter my reseller p’word & id I get :No such user tch
No, we are talking about your login with us. The link I gave is of the account that you have with us. If still it make any problem, use Live-Chat ( www.jodohost.com ) to contact sales.
Well live chat would be fine but support is offline.
The Q is : The url http://cp.m****here.biz/psoft/servlet/psoft.hsphere.CP
is not one I will remeber so is this the only place i can submit a ticket from?
Yes, Tickets submitted from here only (by resellers) are reflected in our ticket system.
BTW, I wanted you to contact Sales.
For others:
The link info/change url…in the menu does not apply to the resellers jodohost account cp url.
Happy to see that I am able to make you understand the things.. 
Every JodoHost customer is welcome to use Live-Chat, as mentioned earlier to clear doubts or if needs more information.