Forgive me if this has been brought up, I tried searching for it.
My users find it confusing that there is a Support Center / ticketing system in Control Panel that they aren’t supposed to use. And then a seperate ticketing system (the anonymous support) at another site.
Is there anyway to have the CP Support Center link go to the anon ticket system? If not, can I at least delete any reference to the Support Center?
I can’t be the only one with this problem? How do you guys solve it?
Thanks
Yes, you can do it.
There is an option of “support Selector” while you create plans, check it.
Also, as a reseller you have to configure your Cerberus in your Admin control panel at :
3rd Party Tools → Hsphere Templates-> Support selector.
Should this work immediately after making the setting? Because I placed my support center URL in all three fields and user accounts still access the old screens…
Yes, It works immediately. Can you give me the reseller “username” so that we will investigate it.
I am seeing the exact same thing.
Worked perfect, thanks
bradovich: there are two steps:
enter URLs here
changes are instant, users don’t even need to log back in to see changes
Please open a ticket, if anyone is still facing the problem with “Support Selector”
Got it going now. Didn’t know about this step
Thanks for the help