If i get one more email from prakash how to access a script that has been causing me problems after he told he put in a ticket it will be looked into. I will be making a phone call.
It very activiting when we deal with our clients and cant get answers. If my client calls me one more time..
Ticket # again RS #VXY-94949-464
This is going on over 13 hours. I am lost with what has happen to this client forum that casued server to crash. I tyred to find the problem with no luck. i keep getting how to access this page in E-mails from support, of course I know how to access the page. WHAT IS CAUSING THIS ISSUE??
I have asked TWICE in tickets and E-mails, thta client has a hack upgrade for this scirpt plugin for the V-bulletin should I have them install it our keep waiting till support looks into this. I can’t even get a answer to this question..
Sorry, for delay in response. You site has been up. I have checked the MySQL DB connectivity, its fine. I am looking for the script which is generating mails. I have alredy updated you about the same on chat.
I have enabled your page also. It is working fine now not generating error on server.
Ok Prakash Thanks,
When Resellers have to wait for long periods of time, we are also dealing with clients on our end, and we are trying to do or best for them so they don’t get mad. As resellers grows so does JodoHost.
My mission to my clients is to give the best support that I can, and I need to count on your guys to make this happen sometimes. I have alot of potential and goals and want to grow with you guys, and I can’t risk bad feedback for my company.
Thanks for Understanding…
Hello WebD,
When something like this happens and a site is sending a massive number of emails, it can cause other problems as well. We can sometimes find the page that is sending mail, etc, but we are really not responsible for fixing exactly what casued them.
Now I have not talked to Prakash to get exactly what happened here, just a few CCs of the mails he sent you, but there was a huge mass of very spamish mail that was generating many many thousands of bounces and we had to stop it before it got us listed on blacklists.
Yes, I agree with the E-mails and shutting down the client there was no choice. That was never a issue when I found what had happen. Clients are warned of this type of situation.
I tryed to fix the situation immediatly for my client and was unable to find the problem. Prakash said put in a ticket and we will try to locate the problem in the vbshout.php page. Almost 13 hours went by with no reply back for this ticket with my client calling me all day. When I finally got a reply back from support all I got sent twice was how to access this vbshout.php page. I didn’t need to know this.
I appreciate the help greatly but 12-13 hours is a long time with no responds, as what was going on so I could communicate with my client when they asked me.
Anyways, water on the bridge, Prakash is working on this still as I am to try to rectify this situation. Client is back up and running as with the vbshout.php page.