Hello,
Everytime I want to access the cerberus helpdesk( http://cluster2desk.jodohost.com/support/) , I get the following:
Cerberus [ERROR]: Could not connect to database. Check your site.config.php DB_* settings.
Reason: (Lost connection to MySQL server at ‘reading initial communication packet’, system error: 113)
also yesterday when I wanted to view my closed incidents, I could see a whole list of incidents that weren’t mine. (is that normal ? )
Regards
Michiel
Database server for support desk is not responding. We are working on it. Stephen is in DC to check it.
also yesterday when I wanted to view my closed incidents, I could see a whole list of incidents that weren’t mine. (is that normal ? )
Send us ticket with login detail of support desk. We will check it.
ok no probs,
I’ll send a ticket when the support site is back online
when I replied to an existing ticket via mail,
I got a reply from [email protected] with the following:
Hi. This is the qmail-send program at srv.hspherehelp.info.
I’m afraid I wasn’t able to deliver your message to the following addresses.
This is a permanent error; I’ve given up. Sorry it didn’t work out.
maybe this is related to the piping of the email in cerberus ?
SO I’ll wait until the support desk is back online.
grts,
Michiel