Support ticket going unanswered

Customer Support H-Sphere Reseller Hosting
1

Time for a public complaint I think.

My support ticket DHW-86222-633 originally posted yesterday, went unanswered for 2 hours until I PM’d Stephen directly about it.

There is still a problem, which I posted back to the ticket, and it has been unanswered again now for 6 hours.

Can I please have some attention on that ticket?

2

Hello,

This is coding issue , you are getting error :
Parse error: syntax error, unexpected T_DEC in D:\hshome\xxxxxx\xxxxxxxx\forum\includes\db.php on line 63

This is because in the file db.php, it seems there is a syntax error in your code. Plesae check it:
This is the part of code you are using :

if(!$db->db_connect_id)
{
message_die(CRITICAL_ERROR, “Could not connect to the database” -->");
}

It should be :

if(!$db->db_connect_id)
{
message_die(CRITICAL_ERROR, “Could not connect to the database”);
}

It should solve this issue :).. I have updated you ticket.

Arijeet Neogi
JodoHost

3

Apologies for the coding error (left over from my debugging), but that is not why it cannot connect to the database. The problem still persists.

I will write a small script to test the connection directly (outside of phpBB code) and see if that works. That should indicate whether it’s in the phpBB code or something gone wrong with PHP connections to MSSQL. I’m not 100% certain it’s been since the upgrade, though it was certainly working last I checked, about 2 weeks ago.

If the test script doesn’t work, I’ll let you know.

4

Please refer to my ticket reply (DHW-86222-633).

The test script connects OK to the MSSQL server from my local machine here.
But when I run it live on Win22, it fails to connect to the MSSQL server.

Definitely a server issue. How dare you doubt me! :stuck_out_tongue:

5

I’ve also uploaded the test script to a domain on Win7, where it works OK (see ticket reply).

So there’s a difference in the PHP install (with regards to MSSQL connections) between Win7 (good) and Win22 (bad).

Hope that helps.

FYI Win11 has the same issue. But Win22 is where my client needs it to work asap.

[ed] Make sure the file php_mssql.dll is present in the php/ext/ directory on the server.

6

not that we doubt you, we jut have to go by what it shows and mssql and all the parameters were showing as working. A test script helps a bit, checking it out in a few moments.

I sent you the php info output so I know you aw that claim by php as well :slight_smile:

7

Cheers Stephen, I understand. :slight_smile: It’s just been sorted. Many thanks.

I noticed Win11 has the same issue so you might want to do the same there.

8

I am checking right now.

9

Fixed win 11 also , you may check and test it.

10

Done there now, and some others, it is needing a different copy of the sql libraries than the one php coming with now.