SUPPORT TICKET is not working

Customer Support H-Sphere Shared Hosting
1

i log-on into the CP and created a new ticket.
but when i click on SUBMIT, i got err message:

Unknown template : ‘submit/tt/new_tt_save.sbm’

how can i contact SUPPORT?
are we able to create our own FTP account yet?

tia.

2

Some times During the final Phase of Backup operations You may encounter this message(probability 1%).But you can retry creating the ticket, and other than ticket we have some more options for client support and they are:

  1. live chat → http://phplive.jodoshared.com/request_email.php?l=JodoHost&x=1&deptid=0

  2. Help Line : [email protected]

  3. Phone : Toll Free No 1-888-289-2246