I dont know what is going on with support but i want this ticket fixed asap, at least they could tell me whats going on so i can communicate with my clients. I asked for a reply and get nothing.
None of the contact forms on any of my websites on web3 is working. How long as these been down??? Pretty bad!
[RS #LSV-92839-135]: Contact Form not working
WebD,
We are working on this, but why do you refuse to even give us ticket IDs in chat where you do not give it in the pre-chat survey, then come to the forums and post it later?
You chatted with me last night and we request the ticket ID pre-chat, in chat etc.
We can’t give you play by play on what is going on for every matter, it simply is not possible.
Number 1: Stephen, you shouldnt of even of ask me for a ticket and I need one last night, being how activated I am DO YOU EVEN COMPREDHEND DO YOU, the stress i am under with all this the past few weeks. To sit there and tell me I need a ticket. Very first thing you said (I need a ticket) didn’t even wait to see what I even needed.
I sell VPS, Reseller accounts etc. for you guys and Im really about had it. Im sure not many other resellers do this, and I don’t make much from it. I came yesterday to order another reseller account and ask some questions, do you guys even care.
Number 2: I came last night and ask for Tanmaya because me and him were talking via Emial for over 2 hours working on ANOTHER ISSUE NOT THIS ISSUE. Were you even paying attention. I told you what i was there for my support system thats not working, and to speak with Tanmaya, so no you were not paying attention, you more concern if I had a ticket.
Number 3: I have gone to live chat I believe twice one being today about 45min ago, and gave them a ticket aboout these form issues because I got no reply from my Ticket I have had open since early yesterday. All the contact forms are down on web3, regular Perl scripts. I had no idea till someone called me about them, I wonder how long they have been down.
I told you guys Im don’t mean to come down hard, but Im just at my wit ends about everyting, then I feel bad I came down so hard, becasue trust me I know what you guys go thorugh on a daily bases. I just don’t like to look bad to my clinets as you guys don’t to much competiton out there and when the same issues don’t go away trust me I hear about them just like you guys do.
I just don’t run a hosting company and this is taking to much time. I have websites I do and run alot of ecommerce stores for people and other things. I have help but its hard and this is taking alot of time away from my other day to day operations and away from working with my team.
It is impossible to move all my accounts to another provider and cause eveyone downtime on there emails and website and make them change all there DNS, I have to many accounts and this will hurt me drasticlly and I will lose some of my clients. Even if I got a dedicated server, it still would be impossible I wont put my clients through that.
I am going to have to either get another reseller account for myself and start moving a small portion of accounts over on cluster2, with the people that are complaining about the CP or im just going to keep hearing about it and risk losing accounts. I don’t know what else to do, just more work that I don’t have time for.
WebD,
The problem is more along the lines of we never get anything out of you on chat, you never put a ticket ID, you do not understand how this helps us, it makes tickets go fasters, chats, etc.
I do fully comprehend and we have policy in place that makes support BETTER for everyone if people will follow it. a ticket can be pulled up anytime, even from long ago, a chat can not be, it can be pulled up from the last 30 days and searching for it is a big pain.
Searching for it if you have a ticket ID makes it much easier, as it puts it in a search field on it’s own, see we can not search in text of the chat, only in the pre-survey fields. So even if we ask for the ticket ID it is so we can pull it up then and there, if you do it in PRE-chat survey we ca document it for later as well.