I just want to tell you - it is obvious that you need more support staff at night /USA time/ - I am waiting for several hours just to get useless answer that doesn’t solve any problem and when you add very very slow CP it is becoming nighmare. Also when i open support ticket at this time - I have to wait 30 min just to be able to see the ticket.
Normally we have more staff during US times. Technical Support positions are kept open by our HR Department. Whenever we find a suitable candidates, we hire.
Tanmaya has already reported that we are trying to find solution for slow CP on Cluster 1. We already have CP on a dedicated Server.
Can you provide Ticket ID, so that senior staff can look, check and respond.
Thank you for your reply! Pratik already solved the problem. About Cp on cluster 1 - it seems you are running some process- maybe backup or something like that - because several hours later the Cp works much more faster and this happens every day.