Suspended account + more questions

Customer Support Billing Support
1

Hi,
a couple of hours ago I had some major problems with your billing system, I paid for 6 months value windows, but your system said I had to pay for an entire year. I sent a ticket and everything is fine now, BUT unfortunately, I went to the “money back” section, because I thought that maybe it would fix my problem…

So here’s the deal: I have paid for 6 months, and I DON’T want my money back, I just want to have IP-based hosting… Is that possible? I have a subdomain: www.blabla.company.com with an index.html file refreshing the user to the ASP site located with you guys. How much is that going to cost me?

2

Email [email protected] regarding you first problem. Mark it with EMERGENCY tags in the subject.

Although we still have someone in for billing at the moment, during night hours we don’t. In future if anyone accidently suspends their account, email support@jodohost marking it as emergency. One of our techs would temporarily resume your account or wake up someone from our billing team