I did try live chat, but Manish asked me to submit ticket …
I tried to submit ticket … but the ticket does not appear on cerberus … please investigate this …
I received confirmation email from cerberus, but took a few minutes to arrive …
Than I went back to Live chat with Manis … and then he transferred me to Yogesh … and Yogesh said he need more time for this …
been waiting for 2 hours … I PMed Yash and Tanmaya … but did not receive the answer …
finally I posted in this forum …
and now … everything back to normal … and I have deleted the “culprit” … and will never allow them back again …
ok, I apologise for that.
Seems to have been an hsphere related issue that caused those domains to remain frozen.
also, i strongly recommend you do not put all of your customer websites in a single end-user account. If we get a phishing/fraud/spam complaint, we will suspend the end-user account and notify you, in the belief that the end-user is responsible for the website in question.
Yash makes a good point I hadn’t thought of - An account is abused, either by the client or by a hacker - either way the account gets suspended and all users of that account get suspended.
There is another reason not to put multiple clients under the same account, as I discovered. Small customers do not always remain small. I recently had the need to move a client from a shared account to their own account and discovered that there is no way to do it without removing their domain from the shared account first. With DNS propagation delays it meant the client’s website and email was down for over 24 hours. Not the best outcome when they relied heavily on email communications with their customers. My recommendation is one client, one account.
