Earlier, many long hours earlier, I sent a ticket to support to ask how to set up mail SPF for a particular situation on a client’s domain.
I was answered quickly, and requested to give the relevant details and support would set it up for me.
However I wanted to learn the theory and how to do it myself (so not to bother support again in the future) and asked if some brief instructions can be sent to tell me what to do in the CP to set this up.
Suddenly… a long, eerie silence.. as if some supernatural force had whipped my little ticket (DKX-63958-292) into another dimension, never to be seen by human eyes again.
Ground Control to Major Tom… are you out there?