I’m getting very disappointed at your service support quality.
For the last hour I’ve been on live chat with Johnny talking about a mail delay problem for one of my customers (yet again), and he asked me to open a ticket. I updated the same ticket I opened last week about this same issue and the ticket took almost more than an hour to get updated. There’s obviously something very wrong with mail services and ticketing system depends on that too.
So, my questions is how do you expect to give a quality service and 60 minute response times if just to enter a ticket takes an hour already.
I wonder why the problems keep reoccurring but more than that, why your answers are always the same: “we are working on it”, “it works fine”. I can’t give those answers to my customers when obviously things are NOT fine.
Please don’t come back with one of those answers here as it’s simply NOT TRUE. And please let me know how are you planning to solve your support problems.
In case you interested the ticket I’m talking about is CIQ-71970-694.