ticket JWVPS#TPM-009Wt-986 lost in the ether

ticket JWVPS#TPM-009Wt-986
Just wondering if someone in support could chase this up, no reply since jan 19 so I figure its MIA

cdog,

I have checked the ticket, but not sure what you want us to to.
We can look at the logs but I am not sur how much good it will do, as you have identified the files they used to upload. Will give it a 2nd look as best we can.

Thanks Stephen
We just hadnt had any response to the ticket at all.