Ticket no Help WHAT IS TAKING SO LONG??

What is the statis on this ticket, this is dragging on to long, THis is one of my good accounts at a police station, and iM not looking to good.

I need help with this ticket A.S.A.P.. First no one knows windows and told it was being sent to Stephen, now what is taking so long.

RS #XAZ-30250-494 ???

As per our conversation on live chat, I clarify your issue.

webd,

there is no quick fix this takes a lot of research.
i am not a developer.

I was told this error shows charts and it wont work on shared windows. I tryed to research this to but could not find the answer.

it wont work in ASP.NEt it will in ASP. that would be more accurate

Will it work on our shared windows servers using asp?

yep people are using it

Oh, so then the error hes getting, any ideas?

the error he is getting is ASP.NET not ASP

Oh, so he needs to use .asp not .asp.net, ok I’ll tell him.