Ticket Reply - No Recieved

Customer Support H-Sphere Reseller Hosting
1

Hi,

I submitted ticket GNR-58327-628 a while ago regarding removing the email limit from one of my accounts/sites.

I just checked the ticket and its ‘closed’

Should I have recieved notification of this? - I got no email etc

So I dont know if its ok to do a mail shot yet or not!

Thanks

2

Your domain is addded to ignore list and mail restriction has been waived off for that domain. Ranjan did replied to your ticket.

Current ticket status: Resolved

Please check it by logging in the Cerberus helpdesk.

3

Thanks for that Ravi.

I did not recieve a comfirmation that the changes had been applied. Should I have done? - other that the old ticket list saying ‘resolved’

My email address is on your servers and all other mail appears to get through all Ok

chris

4

When we reply the ticket, customers gets that reply by email also. I see no mail issue at our end, since we also get a copy of each ticket replied by email. If you think there is a problem in your mails, kindly create a ticket for that.

I will PM Ranjan’s reply to you.

5

Thanks Ravi.

Got the pm fine - and the email notification re the forum post but nothing from the ticket system.

Weird!

Thanks a lot anyway

Great Service!