Ticket system, live support, etc.

Customer Support Customer Only Discussion
1

OK, maybe things are just way busy there since yesterday’s outage, but still, this is a bit annoying.

I submitted 2 tickets over a 2-hour period. The tickets showed in the ticket history after a few minutes, but about 5-10 minutes later in each instance, the tickets simply disappeared. I received no emails regarding the tickets at all.

So, I went to live chat to address the issue and Prabhakar answered. I told him of the issue, and the said wait, which I did, for about 1.5 hours, then gave up.

So what’s next? The issue (404 errors on all links on the default webmail page for mail1) is still there…

2

do you have the ticket# from the auto-reponder emails?
And are you sure the tickets were created with correct username?

mail1, should be fine now as per Deepak.
Let me know if you have any other issue.

3

Thanks, Tanmaya, problems with mail1 fixed; the issue with the tickets remains: I never received an auto-responder email at all and the tickets were removed from the ticket history.

I used the same username I’ve been using for the past number of years; the ticket history goes back a ways.

4

can you PM me just the username?

5

YGPM, Tanmaya

6

Sorry, saw your PM just today. Had no time in between.
This will need some work on cerberus DB.
I will try to get this fixed in next 24-48 hours.