Ticket System

Customer Support H-Sphere Shared Hosting
1

I have noticed a few security issues with JodoHost. I was wondering about them.

I try to get the support staff to help me on a problem but they want my admin details to my website so that they may log in. However, I will not send this information to them because the ticket system is not secure. When I send this data it is not sent via a https.

So there is no way for the support to help me according to them. I should not be asked to sent login details for my H-Sphere or website over an unsecure connection. This is what causes people to hack websites.

2

The chat is SSL secured…if you prefer that.

This is not the cause of any hack I’ve ever seen, there are thousands of much more insecure things people do :slight_smile: that are much more readily hacked.

If you are having an issue on the client side with a spyware/malware/bug just typing it in any form secure, insecure, etc, is just as bad :slight_smile:

3

Actually I do perfer the chat, BUT everytime I use it the guy on the other end tells me the exact same thing.

“Please create a ticket and we will do needfull. We will update you when complete.”

The support team does not like working on live chat because they always ask you to put a ticket instead.

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also can you PLEASE!!! figure out why the vbulletin is sending me duplicate emails for everything?? I have asked several times but I keep getting them. There is no way that my mail system is duplicating them. If I receive two emails, two were mailed. My vBulletin does this as well when it needs a maintenance.

4

Tell them you are wanting to discuss ticket # and give the login info on live chat instead of ticket, it isn’t that hard there :slight_smile:
yes we prefer you update the ticket, just let them know you prefer to give the login details on live chat.

as for the emails, I know of no one else getting two emails, haven’t seen any other complaint, and vB maintenance is done regularly on the DB and to prune out the spammers.

5

Sir, I will not make this up please check attachment. Please view the date/time detail and subject details.

Maybe it on my end, but I do not receive duplicate email from anyone beside jodohost.

It flooding my mail box out of control. I cannot even scroll down far enough to view all the mail.

6

I dind’t say you made it up, maybe turn off email notices?