Just wanted to say I’m glad to hear you guys are looking at a new ticket system. I haven’t personally get inconvenienced by it being down again, but the fact that I’ve been unable to see my ticket history for the past few years is certainly annoying.
I seem to recall some promise that that problem would be fixed in a soon to follow upgrade quite some time ago, so along with these silly license key problems I think it’s the right decision 
Yes it did not fix, but to see it, make sure your address matches to hsphere, we have found it to be the bug, and the fix.
We are looking into an integrated solution for chat+ tickets, so that making a chat automatically makes a ticket to document, etc.
The e-mail addresses do match, but I’ve had to change the address twice since I signed up here (since I use my ISP’s account for mail from JodoHost). I guess that’s part of the problem..
Oh well, integrated chat/tickets sounds interesting