Hey, what’s going on? I submitted ticket MXZ-73100-900 yesterday. I have not received a response (other than the auto-reply giving me the number) and it’s not in the Cerberus system. My client is sending me further complaints about false positives with spam, continued inability to send mail to some domains, and I have nothing to tell him.
Can someone please look at that ticket?
If I have false positives to report, is submitting a ticket going to work or is it going to be a black hole?
Tim
Hrm, that ticket is on hold status, as we have some mails in there pending. Ranjan relied to you about 1.5 hours submission and moved it to hold for the time, you are not seeing it?
I never got anything. Can you at least make it show up in Cerberus so that I can log in there and respond?
Tim
I’ve fixed your Ticket system issue. Your contact email changed causing tickets not to be displayed correctly in your panel. Ranjan forwarded the ticket to me and replied you there mistakely. The forward responses are not sent to the ticket creator.
Your customer should be able to email fine now.