tickets issue

Customer Support H-Sphere Reseller Hosting
1

I’m sending tickets by email to [email protected] from yesterday and I have no response to it. I have not received any email about ticket creation. I think your ticket systems is not working fine with tickets received by email

2

Hello,

I have tested, getting auto reply, shows up and there is not even a large ticket queue right now so easy to see and check here.

3

Hi

Getting automated replies is ok.. But the RESPONSE times to tickets keeps us worrying..

Please look into this.

Can you advice what is the average time for response ?

Indian

4

with migrations it has made a lot of tickets, reply times will be slow until peopel change hard coded IPs of SQL servers they have making issues.

5

Yes, the users need to use the SQL Host names instead of IPs..

apart from the above, we are also facing issues on these :

  1. Folder Permissions are missing

  2. Internal mailings (that use ASP, asp.net) to send messages from websites have stopped working.

Indian

6

Please create a ticket with needed permissions if any special were requested.

Using mailserver/SMTP auth?

7

Hi

I have created TICKETS for both the issues.

but there is no response till now

indian

8

We have ticket RS #EOQ-25010-645 with this issue.
Sending mail using server.createobject(“CDO.MESSAGE”) in asp.net 1.1 doesn’t need user/password to work

9

hi

I would like to mention that these permission, mailing issues are suddenly coming. We have NOT touched the CODING for long.

Indian

10

This issue is going on:

We have ticket RS #EOQ-25010-645 with this issue.
Sending mail using server.createobject(“CDO.MESSAGE”) in asp.net 1.1 is never sent