I thought I saw a thread about this recently.. but I can’t seem to find it atm..
For the first time in quite a while I’ve submitted a ticket on the reseller desk. Apparently it’s still not showing tickets I submit in my ticket history. Tickets I submitted before 6th June 2005 do still show up though
I haven’t seen any mail confirming that my ticket was received either, but I can’t remember if I’m supposed to get one (lucky me^^).
I’m logging in with the “hosting username” that’s in my forum profile.
There problem is change of your contact email. This has to be manually corrected, but for your user this doesnt seems to be working. I’m trying to get the helpdesk updated to the latest release asap as cerberus support always sing the same song “please upgrade”.
Hmm, I checked my e-mail confirmations and I indeed changed my contact e-mail when it stopped working. That was a year and a half ago by now
A few months ago I changed my contact e-mail again. Perhaps that’s why you couldn’t correct it?
(moved the conversation to e-mail to include actual e-mail addresses involved)
