tickets not submitting?

Customer Support H-Sphere Reseller Hosting
1

hi all

i have submitted 2 tickets today at cerebrus, and neother have showed up on my tickets list - minutes and hrs after submitting.

i am dealing with these issues on Livechat, but its a serious issue if they are disappearing (support has confirmed that they are not on his list either).

2

i’m missing 2 tickets too… and tried live chat with Nidhi but it went cold and i got no response at all after a while… so now i’m stuck.

3

This issue was resolved a short while ago. Problem was with the mailqueue on unix3, where cerberus is setup

If the problem continues, please report

4

it’s still a problem.
I have submited 3 reports, nothing happends

5

Hmm…I’ve recently sent in a few tickets and they never showed up on the HelpDesk, but I always get subsequent responses OK by email. Very odd.

6

OK the issue should be fixed. You’d be able to submit tickets from the helpdesk..

BlueJag, if you ar ehaving issues sending tickets via the helpdesk, send a ticket in via email about it. We’ll fix it. That can happen if you change your email address after signup, from HSphere. Cerberus gets “confused”

7

Cerberus gets “confused”

Hey - like me!!

8

I have sent several replies without it showing in Cerberus… and that is over an hour or two ago!!

9

Yes. However if you submit a new ticket now, it will get registered. I appologize for the issue

10

what are we supose to do then, sumit a new for every question or wait… :slight_smile:

11

Did you get a confirmation email for the tickets you submitted? If you didn’t, we didn’t get them so please resubmit them

12

I got a mail confirmation for my relies but i also just received this by mail for each of my replies:

**********************************************
**      THIS IS A WARNING MESSAGE ONLY      **
**  YOU DO NOT NEED TO RESEND YOUR MESSAGE  **
**********************************************

The original message was received at Sun, 30 Oct 2005 06:25:46 -0500 from localhost [127.0.0.1]

----- Transcript of session follows -----
451 jodohost.com: Name server timeout
Warning: message still undelivered after 4 hours Will keep trying until message is 5 days old