Firsti i dont appecitate you cllosing my thread do you hear me.
How often do i post ticket in this forum Yash
Thiese tickets are over 1 week old and a very large account, why doht you invergate the situation instead of telling not to post every ticket and then close my threads. Thes 2 tickets are the same acccounts. I am so embarresed with my cleint I can’t even fix 2 simpel reqquest over a week old. You should see the email I got from the company they use, that there techincal department is communcationg with me so they can get there exchange working, do you know how embrassed I am??
One ticket I now get told Its a hsphere issue after working with my cleints programmer over a week, do you know how frustrted he is that he can’t even setup a simple ODBC mdb.
Look at my resllerer accont adn see the 2 accounts and exchange account thye have spent money with me. This is over a $500 account with these 2 accounts one being exchange. Thats why this is a urgency as a week as gone by and this is still not fixed. Do you want to see the call list from the hours I spent on the phoen with them on these tickets.
The exchange hosting affects both of us as they have paying quaterly with 7 email accoutns NOT 1. But i guess this still is not a urgernt request on your part.
I wil be contacting Atul on this sitatuon for you to close my tread and could give a dman. You have really pissed me off Yash. THis is uncalled for.
I want this tickets fixed and you got 2 hours you hear me. Yo shoudl be assamed yourself the busienss i give you. This sitation is not over I promise you.
Im getting to think since I have so many accounts knowiing I can’t move accuonts, yuor starting not to care, will trust me I will stop all services and do no more busienss with you guys if it comes down to it.
This is a very large account and a very large business. And if they close there 2 accounts you won’t hear the last of it.
WebD, we have other customers here that also complain, but do so in a polite manner. Every thread you post uses excessive exclamation marks, capitalization or BOLD.
I have no problem if customers post threads out here about tickets that have not been answered/resolved completely, or haven’t been resolved in a reasonable period of time. But the nature of your posts/complaints is ANNOYING our entire team. I hate to be so blatant here, but its coming to a point that none of the staff like reading your threads!
Tickets take TIME to resolve. We have a limited number of LEVEL3 technicians, and any tickets of L3 nature will take TIME to resolve. I understand you may have high-end corporate clients that may need instant support. But at the rates we charge, the sort of support we are currently providing is the BEST we can do.
If you want to pay us $$$/mo, I can have you elevated to priority phone support or something like that. But otherwise, please do not expect instant resolutions from us on all your issues
I expect things to be resolved before a week. These tickets I have been going back and forth for almost a week.
As far as getting upset, If things worked probably like CP I would not get so activated. You don’t know the frustration to your resellers. Then you close my thread saying don’t expect a instant responds, these tickets are old, so yes im pissed.
And NO every thread i post is not rude, its when i have to keep repeating myself over and overj.
I have lost accounts recently with the most recent 4 this month im having to delete. So yes im activated, and I know why they left. When I start losing money this is not good!
And if I lose this large account it will not be good!
I hate to be so blatant here, but its coming to a point that none of the staff like reading your threads!
In almost every forum I frequent, I have added one member to the ignore list. JodoHost forums are no exception. While I have the luxury of being able to take advantage of the ignore list, it would be a great shame if members of the JH team were tempted to do the same
Look at the tickets again, we have answered we have given replies etc. One needs password, the other was answered proeprly giving you the IP, I understand the exchange integration for resellers basically sucks, but making a custom DNS is not that hard.
SHow me how to set up the A record so they can use something like mail.********.com for POP3 SMTP incoming and outgoing for exchage instead of IP, it dont work for me.
Create this and I will go and see what you did for future reference.
Im still having trouble with this, is it CNAME, A recored what do i chnage for the exchange? Can you just do this so I can see what you did for next ime. I really need to get this setup today was already wasted adn he wont get this info till tommorrow.