I have a domain name which is currently hosted under my shared hosting account which I would like to move to my reseller account.
However when I create an account in my reseller control panel by entering the domain name for that domain it says that it is already being used.
Is there anyway to transfer the hosting for that domain name to my reseller account without deleting the domain on my shared account and therefore bringing the site down?
Bruce
Yes, of course
Just open a ticket asking your shared account to be moved under your reseller account.
Yash,
I opened a ticket (46194) 3 hours ago for this but have not received any response yet.
Bruce
Our team was heavily involved in the mail server migration hence the delay in responses. You’ll get a reply shortly
Yash,
Do you have any idea of how long it is currently taking you to respond to tickets?
Bruce
Yash,
It has now been over 5 and a half hours since I opened my ticket still with no response.
Bruce
There was an issue in transfering your account. Please give our team a few more hours, it would be done
Bruce - However, it might seem, 5 and a half hours to respond to a ticket really isn’t that long. Surely an issue like this isn’t ‘urgent’? Under normal circumstances, it would have been done by now, but as you can see, they are attending to more urgent matters. I’d try and cut them a little slack here, unless this really is a pressing matter… :))