TT, from On Hold to Awaiting Reply

Customer Support H-Sphere Reseller Hosting
1

Hello,

Please, help me understand this…

Earlier on, I asked to put this Ticket “On Hold”.(EMU-71288-480)

Now, I decided to keep at it…and added a new reply.
Yet, it’s still showing On Hold, and I think it should be showing Awaiting-Reply…cause I re-opened it.

Is there a way to make sure it shows up for Support people as “Awaiting-Reply”?

Otherwise, how do I know it will not be forgotten there…if there is no warning it should be answered??..

Thanks guys.

2

we manually haveto set it to awating-reply.

I am checking it out now.

3

Please, we are in a tricky situation now!!!
We need someone to look at this ticket URGENTLY!!!

EMU-71288-480

Thanks

4

hi,

Your issue has been resolved and ticket EMU-71288-480
replied.

Thanks