unanswered ticket

Hi,
A long standing ticket which I update periodically has stopped being answered.

Essentially I requested a particular action be performed against a single domain many months ago. This was done, and when it needed to be done for another domain I simply replied to the original ticket with something like “Can you also do this for this domain xxxx.com”.
This was working well except in the last few days I added another reply and this has remained unanswered.

Can you reply look at ticket:
EOS-52493-265

and can whoever needs to be addressing it please?

Many thanks!

Sorry for the inconvenience.

Your request has been completed. Kindly check it now.