URGENT - customer support emails not queued into list

Customer Support H-Sphere Reseller Hosting
1

my customer sent two support requests by they never appear in the cerberus list, please check!!

2

What was the subject, I will check the spam filters for them.

3

I answered one, another one is “sub-ftp accounts”. Thanks

4

Ok, so one has been replied, I will take a look for the other one.

5

it was replied diectly by email not in cerberus, since it’s not htere. please look at another one.

6

I justposted a important request and it, to , is not in the cerebus list. I also have been waiting a while for live chat to become available. My reseller acct user is TimShirley.
Thanks
Tim

7

my trouble ticket does not appear in helpdesk either. Win18 has been down for a couple of hours, client is on my back, help! Domain is MyDomain.com

8

I’m having the same issue. I’ve sent two emails to reseller support with the subject:
“mydomain.com not delivering email”
and I haven’t gotten a response (automated confirm or fix).

Tim

9

Win18 is not down. if your site is having an issue and its urgent, please come onto Live Chat.

As for the ticket issue, I am looking into that

10

Hello Dan,

win18 is very much up and running, I am checking your domain now.

11

sorry about that, I finally got akshay through liveperson, I have been waiting there a while as well, sorry about that

12

i spent 1/2 hour or so waiting for an operator on live chat, finally gave up…
I figured everyone else was asking the same question…
I just need to make sure my VERY IMPORTANT ticket gets in the queue.

13

Tim,

We are looking at the helpdesk now, as the mail is delievering successful but not showing for us.
While I am editing some of this for privacy I can see most of your(poster here) tickets delievered in the logs:
Oct 16 15:27:33 mail in[28659]: 1161026853|[email protected]|[email protected]|6055|success|1

14

OK – as long as it gets there… It was the only helpdesk post today, so I am sure that is it…
Thanks

15

I have edited a few users posts after getting the subjects for your privacy. Thanks, we are looking into the issue and it is looking to be cerberus not picking up the mail properly.

16

thanks. are they put back into cerberus queue or anybody looking the tickets?

17

What I pasted was just logs, they will be in the cerberus queue and handled. Sorry about the problems with cerberus.