Very Disappointed With User Support

Customer Support H-Sphere Shared Hosting
1

I have two problems:

  1. I’m trying to submit a support ticket, but obviously I’m doing something wrong. I go the link listed on this page "http://www.jodohost.com/help.asp#SupportTicketSystem" and nothing comes up. So then I figured, maybe it was just a misnamed file or something like that, and I found a directory listing of “http://helpdesk.jodohost.com/support/” and saw that there was an index file. So I clicked on it and was amazed at what I found. See for yourself: “http://helpdesk.jodohost.com/support/index.htm” (Graphic photo…please be prepared)

So I was wondering when the support system would be working again, and when this extremly greusome picture and page was going to be removed. I’m not going to argue about what the page is supporting, but I do think it’s very inapporpriate to have w/o some sort of waring about what you’re going to see.

  1. So if the support system isn’t working, how can I edit the php.ini file? I’m trying to get a calendar to work, but it keeps telling me that “You must reconfigure your php.ini file to have magic_quotes_gpc set to ON.”

Any help would be appreciated!

2
  1. So if the support system isn’t working, how can I edit the php.ini file? I’m trying to get a calendar to work, but it keeps telling me that “You must reconfigure your php.ini file to have magic_quotes_gpc set to ON.”

As for the helpdesk, there has been an issue with it since the license “expired” earlier.

Asfor the question, on windows just make a custom php.ini with the needed information included, on unix, use the ini_set command.

3

We are working on ticket system issue. however you can contact us through live chat for any emergency help.

Also for using custom settings in php.ini you can always use .htaccess (for linux accounts )or have cutom php.ini in the root folder of your website with custom settings(for windows)

4

There has been a vulnerablity found in Cerberus that is being addressed by developers, and we will work to get that updated.

5

Sorry I forgot to mention that I’m on a windows account. How do I get a copy of the php.ini file to add to my webroot? I found one on-line, but when I used it, it gives me this error:

Security Alert! The PHP CGI cannot be accessed directly.
This PHP CGI binary was compiled with force-cgi-redirect enabled. This means that a page will only be served up if the REDIRECT_STATUS CGI variable is set, e.g. via an Apache Action directive.

For more information as to why this behaviour exists, see the manual page for CGI security.

For more information about changing this behaviour or re-enabling this webserver, consult the installation file that came with this distribution, or visit the manual page.

Thanks for the quick response!

6

Supprot system is fixed now, you can open a ticket and we will provide you a sample php.ini file .

7

[QUOTE=Stephen]
There has been a vulnerablity found in Cerberus that is being addressed by developers, and we will work to get that updated.
[/QUOTE]

LOL what was the image of? some ugly fat woman? :slight_smile:

8

Broken image for me :slight_smile: