very poor service recently

Customer Support Customer Only Discussion
1
    • live chat is not working as has not been working for weeks
    • mail5 is listed on SORBS
    • clients on mail5 are reporting big delays (if at all) in sending emails and them actually arriving. This is even happening between mailboxes within the same domain!
  • Asside from completing the online support form (which by the way I only found out about through reading an old thread on here) - there is no obvious, clearly instructed way, detailed on the website, of actually contacting jodohost host to raise a support ticket.

I know there is the previously mentioned form, however even that (although it does submit) does not seem to work correctly, as the last ticket I raised two weeks ago - I got the auto reply but nothing further…

what is going on at jodo?

2

ooh I tell a lie..
the support desk web url is now letting me in.. went to submit my support ticket… and…
timeout… doh!

3

  1. Live chat is working techs/staff on are chats now, and have been at times all day.
    I tested it just to be sure it was working, and it was.

  2. Tickets have been working, just tested and no bounce, automated reply properly.

  3. Already being worked on, but SORBS is a pain sometimes.

  4. Looking into this

  5. We are working on changing the entire ticket desk as the current one does have known problems with logins, especially if you have an account on both clusters, or if your data on the support desk side changes, or CP side changes, they go out of sync and make logins impossible. We will replace with a user created login just for helpdesk “soon”, it is one of our projects in the upcoming weeks and month.

We have multiple means of contact outside of these even, we have helpline (AT) jodohost.com, phone, other email addresses, etc.