Hello Jodohost - almost every day some of my sites hosted on windows servers are crashing - my clients receive service unavailable error or application pool crash. I open a ticket - jodo support restarts the pool and the same story repeats day after day. I lost many clients and continue to loose them because when a client’s site crashes 3 times a week they change the host - it is normal. If i request support to move sites to separate pool they simply move the site to different app pool not separate pool- because separate pool uses more server resources. This doesn’t solve the problem at all. And the problem is not on one or two servers - i have clients on at least 5 windows servers. I don’t think the problem is bad coding - my clients are different developers it is impossible all of them to be bad coders. I had a site that was crashing almost dayly - the support change the pool several times - same story. Finaly i moved the site to other host - now the site is very fast and never crashed since then. I hope you will solve this problem.
- We have an escalation process called the helpline
- We do move to own pools not different pools, don’t know where you get the idea that we don’t or won’t it is patently false.
- We do not have such issues regularly or across multiple servers and post when such does happen on a server as a whole in our status forum.
Stephen,
- What is this? I never heard of it.
- This is simply not true - Almost every time I request the separate pool I get just different pool. Sometimes if I insist I receive the separate pool but very very difficult. You can open a ticket and you will see yourself
The usual answer is:
Hello,
Plesae check it now.
Feel free to contact us for further assistance.
With Regards
- I don’t say the whole server is down - you have monitoring probably and this is not a problem for resellers because your support will be notified for the problem. But when a single pool crashes the support don’t know about the problem.
Sorry to complain I know its not possible separate pool for every single domain but present situation is very bad for me.
Send us a ticket with domain name(s) in ticket with the reference of this post. Before coming to any result, i would like to check domain(s).